Refund Policy

You may request a return or refund within 7 days of receiving your order if the product is damaged, defective, or incorrect.

Because of hygiene and safety reasons, opened or used products cannot be returned unless they arrived damaged or defective.

Contact us via email or WhatsApp with your order number and a clear photo or video of the item and its packaging, including the shipping label.

Our team will review your request within 2 business days.

Approved refunds are returned to your original payment method within 7–14 business days, depending on your bank or payment provider.

If an item is out of stock, we will offer a replacement of equal value or a full refund.

Gift cards, vouchers, and items purchased during final-sale promotions are not eligible for refund.

If you experience irritation, stop using the product and consult a doctor. Contact us so we can look into your case. We recommend a patch test before first use.